FAQs
Coca-Cola Arena is Dubai's premier destination for live entertainment and sporting events. With a state-of-the-art indoor setup and a seating capacity of 17,000, the arena regularly hosts world-class concerts, thrilling sports matches, and dynamic exhibitions. Discover what's coming up at coca-cola-arena.com.
We're not just a venue, we're an experience! Featuring world-class acoustics, top-tier hospitality, and a fully adaptable design, Coca-Cola Arena seamlessly transforms to host everything from international concerts and large-scale sports events to exclusive corporate functions and private celebrations.
Coca-Cola Arena is designed for versatility and excitement. In addition to major concerts and festivals, we regularly host sporting events such as basketball, boxing, MMA, and esports tournaments. The arena also welcomes corporate functions, product launches, exhibitions, conferences, gala dinners, and cocktail parties. We also provide a memorable setting for weddings, engagement parties, birthdays, graduations, fashion shows, and other private occasions.
Coca-Cola Arena is a fully cashless venue. We accept all major credit and debit cards (Visa, Mastercard), as well as mobile payment options such as Apple Pay and Google Pay.
Coca-Cola Arena is conveniently located in City Walk, Dubai, right in the heart of the city's entertainment district. For detailed directions, visit the 'Plan Your Visit' section on our website.
Yes, limited paid parking is available on a first-come, first-served basis (fees apply). We recommend arriving early to secure a spot or opting for public transport to avoid delays on event days.
Yes. The arena is easily accessible via metro, bus, taxis, and ride-hailing services. The nearest metro station, Dubai Mall/Burj Khalifa, is a short walk away. Taxis and ride-hailing services are also available for drop off and pick up for a smooth experience.
Tickets are available for purchase directly through our official website coca-cola-arena.com or via our authorized ticketing partners.
Important: Tickets purchased from unauthorized sources will not be accepted. To ensure entry, always buy through official channels listed on the event page.
Our approved ticket sellers include Platinumlist, Virgin Tickets, Ticketmaster, Webook, and district by Zomato. To avoid counterfeit tickets or any issues with entry, always purchase tickets directly from the arena's website or through these authorized sellers.
Yes, tickets can be purchased with cash at the Coca-Cola Arena Box Office, but only on event days.
The Box Office is conveniently located between Entrance C and Entrance D. Just follow the signs when you arrive!
E-tickets are typically sent out 5 days prior to the event. If you haven't received yours yet, please contact the Box Office at boxoffice@coca-cola-arena.com for assistance. You can also log in to your account on our website and go to the "My Orders" section to download your e-ticket. Simply click on your order and select "Print Tickets."
For most events, we automatically assign the best available seat within your selected category. However, for some events, you may have the option to choose your own seat, though the section will still be assigned.
In the "Best Available" option, you can select your preferred section, but not specific seats, before adding your tickets to the cart.
No need to print your ticket. Just make sure the barcode on your device is clearly visible for scanning at the venue.
Reselling tickets is not allowed. However, you may transfer your ticket to friends or family. Please note that only the first scanned ticket will be valid for entry, so ensure the correct person scans it first.
Generally, tickets are non-refundable and non-exchangeable. However, in some cases, we may allow upgrades or exchanges based on availability. For assistance, please contact the Box Office at boxoffice@coca-cola-arena.com.
Yes, for group bookings or larger orders, please reach out to the Box Office at boxoffice@coca-cola-arena.com for assistance.
No problem! Log in to the online portal, go to "My Orders," and select the event. On the left side, you'll find the option to add extras. You can also contact the Box Office at boxoffice@coca-cola-arena.com for assistance.
For aisle seat requests, please reach out to the Box Office at boxoffice@coca-cola-arena.com, and we'll do our best to accommodate you.
Unfortunately, no. You will need to stay within the designated area for your ticket type.
To find the exact door opening times, please visit the event page for specific details on our website at coca-cola-arena.com.
Re-entry is not permitted once you've exited the venue. Please ensure you have everything you need before entering.
Yes, children under 16 must be accompanied by an adult aged 18 or older to ensure their safety and well-being throughout the event.
For the safety and enjoyment of all guests, the following items are prohibited: backpacks, bottles, outside food and drinks, laptops, selfie sticks, cameras, and baby strollers. For a complete list, please visit our 'Prohibited Items' section on the website.
Backpacks are not allowed inside the venue. The maximum bag size permitted is 30cm x 30cm. Larger bags can be stored at the Prohibited Items Kiosk located outside the arena (fees apply).
Vapes are not allowed inside the arena. However, designated smoking areas are available outside, where you can step out briefly to use your vape and then re-enter.
Yes, mobile phones are allowed. However, some events may have restrictions on phone usage at the request of the artist. Be sure to check the event guidelines for specific details.
Yes, we have multiple charging stations throughout the arena. You can also rent portable chargers to keep your devices powered up during the event.
Large cameras, tripods, and professional recording equipment are not permitted unless you have prior media accreditation. For media access, please contact us at mediahub@coca-cola-arena.com.
Outside food and snacks are not allowed inside the arena. However, we offer a wide range of delicious food and beverages available for purchase throughout the venue.
For some events, queuing is allowed up to 1 hour before doors open. Please check the event details for specific information.
Age restrictions vary by event. Please refer to the event details before booking tickets. Remember to bring a valid ID for age verification when necessary.
Yes, please email boxoffice@coca-cola-arena.com, and we'll be happy to arrange suitable seating for you.
For safety reasons, external furniture is not permitted in the area. We appreciate your understanding!
Absolutely! You can leave gifts for the artist at the main foyer reception, and our team will ensure it gets to them. However, please note that perishable items and any prohibited items will not be received by the team.
Yes, we have baby change/breastfeeding rooms available on every floor.
Tempo is our newly developed in-house Food and Beverage brand that introduces a fresh and flavourful menu tailored for high-energy audiences while offering fast, convenient service and seasonal variety.
Yes, Tempo items are available to order online as an add-on when purchasing a ticket or directly from one of the 10 Tempo concessions at the Arena.
The menu reflects global tastes while supporting local businesses and sourcing a wide range of local ingredients. Great care has been taken to consider diverse dietary requirements, nutritional balance, and current food trends, ensuring there's something for everyone, from indulgent favourites to lighter, wholesome options.
Yes, we are a licensed venue and offer a selection of alcoholic beverages for guests above the legal drinking age. Please note that alcohol availability may vary depending on the event, so we recommend checking the event guidelines in advance.
For safety, quality, and compliance with legal regulations, certain beverages and alcohol may be decanted by our licensed staff during events. Outside beverages are not permitted, and all decanting will be carefully managed by our team. If you have any specific requests or need assistance, please don't hesitate to reach out before your event.
Yes, we've got a selection of vegetarian, gluten-free, and vegan-friendly options to cater to different dietary needs.
We're unable to allow outside food, but we offer plenty of food and beverage options inside the venue. If you have specific medical dietary requirements that we may not be able to accommodate, please contact us in advance at info@coca-cola-arena.com for assistance.
Menu offerings may change depending on the type of event, so be sure to check the menu before ordering.
Once an order is placed, refunds and cancellations may not be possible. If you have an issue, please speak to the venue staff.
Elevate is Coca-Cola Arena's premium hospitality experience, offering exclusive access to private suites, Live Lounge upgrades, the Elevate Deck, and the Entourage Club. It provides an unparalleled way to enjoy live entertainment in style. For more details, visit https://about.coca-cola-arena.com/premium-elevate.
Elevate guests enjoy a variety of exclusive benefits, including:
- Fast-track entry to fully enjoy the event-day experience
- Private suites for an exclusive experience
- Premier Club seating with prime event views
- Live Lounge access for pre-show entertainment
- Entourage Club perks for a sophisticated atmosphere
- Elevate Deck for the best views in the house for every show
Select Elevate experiences, such as the Entourage Club, Premier Club and Live Lounge, are available for specific events only. Visit our website at coca-cola-arena.com to check event availability.
You can book your Elevate package via our website https://about.coca-cola-arena.com/premium-elevate
Yes, all Elevate experiences require a valid event ticket. Additional fees may apply for certain packages. Visit https://about.coca-cola-arena.com/premium-elevate or contact us at premiumlive@coca-cola-arena.com for more details.
Upgrades are subject to availability. Please email us at premiumlive@coca-cola-arena.com to check pricing and availability.
We recommend arriving as soon as the doors open to fully enjoy the pre-event hospitality offerings.
Some Elevate packages, including those with Hospitality Suites, offer dedicated parking access. Please contact premiumlive@coca-cola-arena.com to confirm your package details.
Elevate guests enjoy premium seating in exclusive sections with prime event views. Additionally, access to the lounge provides a comfortable experience before and after the event.
Smart casual attire is recommended to match the premium experience. Specific events may have their own dress codes.
Yes, some Elevate packages include gourmet dining options and premium beverages, while others require additional charges for food and services. Custom menus can also be arranged for private bookings. For more information, please contact us at premiumlive@coca-cola-arena.com.
Absolutely! We accommodate most dietary preferences. Please notify us at least 72 hours in advance to ensure we can meet your needs.
Yes, Elevate is ideal for corporate events, special occasions, or client entertainment. For group bookings, please email premiumlive@coca-cola-arena.com.
Private bookings may have a minimum guest requirement. Please email boxoffice@coca-cola-arena.com for details.
Some Elevate areas are strictly 21+ only. Please refer to the terms and conditions of the Elevate package you are booking for full details.
Refund policies vary by event. Please review the terms at the time of booking or email us at premiumlive@coca-cola-arena.com for assistance.
For any inquiries, please email us at premiumlive@coca-cola-arena.com.
The Premier Club offers an elevated hospitality experience, featuring:
- Exclusive entry
- Prime seating
- A gourmet à la carte menu
- Access to a premium bar during select shows
Yes, a separate event ticket is required to access the Premier Club.
Seating is available on a first-come, first-served basis.
The Live Lounge is designed for pre-show and post-show experiences only and does not provide seating for event viewing.
To book a Premium Table in the Live Lounge, please email premiumlive@coca-cola-arena.com. The package includes:
- Seating for up to 8 guests
- Sparkling beverages
- Table service
- Special food offerings
Live Lounge bookings are non-refundable and are valid for 2 hours from doors opening.
Located on Level 1, The Entourage Club is Coca-Cola Arena's premium bar with a vibrant atmosphere, offering table service and top-tier beverages.
No booking is required for The Entourage Club. Simply walk in and enjoy the energy of the event free of charge!
Swag will be available from 12 December 2025.
Registered customers will get exclusive on sale at 10:00am (UAE Time)
Swag general on sale will be at 4:00pm (UAE Time)
All registered customers will receive an email notification on 11 December containing an early-bird purchase link, which becomes active on 12 December at 10:00 AM.
Swag is available online at coca-cola-arena.com or in person on event days from the merchandise kiosk.
The merchandise kiosk is located in the main foyer, accessible via Entrances A, B & C
The kiosk is open on event days, with timings varying by event. Please check the specific event page for details.
Swag can be collected from the Coca-Cola Arena Ticketing Office, located between Entrance C and D, on Monday to Friday from 10:00 AM to 4:00 PM.
All you need is an email confirmation of the purchase.
Yes, refunds are available in accordance with the CCA Swag refund policy.
Yes, exchanges are available in accordance with the CCA Swag exchange policy.
In-store purchases: Refunds available within 14 days.
Online purchases: Refunds available within 7 days from the date of purchase.
Dubai Basketball is the UAE's first professional sports franchise, proudly representing the city of Dubai. Established in 2023, the team made its international debut in the 2024/25 season of the ABA (Adriatic Basketball Association) League, competing against top European talent from Bosnia and Herzegovina, Croatia, Montenegro, North Macedonia, Serbia, and Slovenia. All of the Dubai-based team's home games are hosted at Coca-Cola Arena. For more details, visit https://dubaibasketball.com/
Coca-Cola Arena boasts a seating capacity of up to 15,000 fans, offering excellent visibility and seating arrangements designed to deliver an optimal experience for basketball events.
The full schedule for Dubai Basketball games can be viewed on our official website at Coca-Cola Arena https://www.coca-cola-arena.com/ or on the Dubai Basketball website https://dubaibasketball.com/schedule/
Yes, tickets for all basketball games are available for purchase online through our official website at https://www.coca-cola-arena.com/
To request media access for a game, please contact us at hanan.m@dubaibasketball.com.
For sponsorship opportunities or inquiries about hosting a basketball event, please reach out to us at teodora.g@dubaibasketball.com
Coca-Cola Arena Connects is an exclusive series of events tailored for industry professionals, aspiring talent, and entertainment enthusiasts. Each edition explores key aspects of the live events and entertainment industry, offering unique insights, valuable networking opportunities, and behind-the-scenes access.
Yes, our press kit, including the latest updates and brand guidelines, is available on our website at https://about.coca-cola-arena.com/media. For any additional information, feel free to email us at mediahub@coca-cola-arena.com.
Yes, to receive our latest press releases and event announcements, please email us at mediahub@coca-cola-arena.com and ask to join our media mailing list.
To request a media pass, please contact us at mediahub@coca-cola-arena.com
Photography or videography access can be requested by emailing us at mediahub@coca-cola-arena.com at least two weeks prior to the event. We'll provide all the necessary details and requirements.
Streaming or broadcasting an event requires prior approval. Please reach out to us at mediahub@coca-cola-arena.com to discuss your request and obtain the necessary permissions.
Media access is typically provided free of charge, though some events may have specific requirements. Please contact us at mediahub@coca-cola-arena.com for event-specific media policies.
Early access to events may be granted upon request. Please contact us in advance at mediahub@coca-cola-arena.com to discuss early access options.
Yes, interviews can be arranged through our communications team. Submit your request to mediahub@coca-cola-arena.com in advance, and we'll coordinate the details.
Media coverage guidelines, including photography and video restrictions, are provided for each event. Please contact us at mediahub@coca-cola-arena.com for event-specific guidelines.
If you need to cancel or modify your media coverage request, please inform us at mediahub@coca-cola-arena.com as soon as possible to help us manage access and logistics.
For high-resolution images or video footage of events, please contact us at mediahub@coca-cola-arena.com. We will provide you with the appropriate media assets for your coverage.
Yes, we welcome media partnerships and promotional opportunities. Please email us at mediahub@coca-cola-arena.com to discuss collaboration options and guidelines for promoting events.
We offer a wide range of merchandise, including apparel, accessories, stickers, mugs, and event-specific collectibles. Stop by our store during your visit to find something special!
Absolutely! We carry limited-edition event merchandise for select shows. Be sure to arrive early for every event because they sell out! We can also support you with custom corporate event merchandise. Just reach out, and we'll be happy to assist!
Yes! Selected merchandise is available for purchase on our website. Visit https://www.coca-cola-arena.com/group/venue/4/merchandise to explore our offerings.
Shipping and delivery will be available soon on coca-cola-arena.com. In the meantime, you can collect official merchandise on game days at our pop-up store located on the ground floor.
Our products are available in a wide selection of sizes, ranging from Small to XX-Large, in various colors.
Yes, size charts are available for official jerseys to help you find the perfect fit.
We accept credit cards and digital payment methods, including Apple Pay and Google Pay. Please note, cash is not accepted.
To use a promo code, simply enter it at checkout to apply your discount. Please note that only one promo code can be used per order.
Most merchandise items do not have purchase limits. However, limited-edition items may have restrictions. Please ask our store staff for details.
We offer exchanges only. Returns are not permitted. Exchanges can be made within 14 days of purchase with a valid receipt, provided the item is in its original condition. Custom apparel cannot be exchanged or returned. For more information, email us at info@coca-cola-arena.com.
To initiate a return or exchange, email us at boxoffice@coca-cola-arena.com with your order number and email, and a representative will assist you.
Yes! You can personalize official jerseys with a name and number, and bespoke badges are available for customization. For customization inquiries, please email us at info@coca-cola-arena.com.
Our merchandise pop-up kiosk is open during event hours, so you can shop for your favorite items while enjoying the show.
Exchanges are allowed within 14 days of delivery for items that are unused, in their original condition, and have the tags attached. Only official merchandise items are eligible for exchange.
You can reach us by email at info@coca-cola-arena.com or by phone at +971 2 333 8888 during our business hours. Our team is available Monday to Friday, from 9 AM to 6 PM (local time).
Currently, pre-order merchandise is not available, but we recommend arriving early at the arena to ensure you don't miss out on limited-edition items.
Currently, pre-order merchandise is not available, but we recommend arriving early at the arena to ensure you don't miss out on limited-edition items.
At this time, international shipping is not available. Shipping and delivery within UAE will be available soon on coca-cola-arena.com.
Our official merchandise kiosks are located on the ground floor and at select levels inside Coca-Cola Arena. Look out for signage or ask any staff member for directions.
Washing instructions are included on each garment's label. For best results, wash inside out on a gentle cycle and avoid ironing directly over prints.
Yes, please email us a document from your home country, and we'll help you with your booking at boxoffice@coca-cola-arena.com.
Yes, Coca-Cola Arena is fully wheelchair accessible. We have designated seating areas for guests with mobility needs. Please contact our team in advance to arrange any necessary assistance and ensure a smooth experience.
While the standing area is not wheelchair accessible, we offer dedicated wheelchair spaces on Level 1 and Level 4. For ticket changes or assistance, please contact boxoffice@coca-cola-arena.com.
While the standing area isn't wheelchair accessible, we do offer dedicated wheelchair spaces on Level 1 and Level 4. If you need any help with ticket changes, don't hesitate to contact boxoffice@coca-cola-arena.com.
Yes, POD guests receive priority queuing at the Plaza and Box Office by presenting a valid POD card (UAE or international).
Yes, designated parking spaces are provided for POD guests.
Yes, please email boxoffice@coca-cola-arena.com in advance or inform a parking marshal upon arrival, and assistance will be provided.
Accessibility improvements are in progress, and will be available next year.
Yes, POD guests can attend alone, but they must sign a Companion Waiver Form.
Yes, accessible F&B concessions are available on all levels, including Levels 1 and 4.
Yes, a silent room is available on Door 4 of Ground for family and children's shows. For other events, the medical room on the ground floor serves as a silent space.
Not yet, but we plan to introduce sensory packs next season.
Only service dogs assisting guests who are visually impaired are allowed inside the arena. Please ensure the dog has valid certification confirming it is trained as a service animal. For more details or to notify us in advance, please contact info@coca-cola-arena.com.
Yes, medical staff are on-site for all events.
Emergency Correspondents are available, and the venue is equipped with flashing emergency lights and visual alerts.
We have emergency evacuation chairs and trained staff to assist with wheelchair users during an emergency.
Yes, accessible toilets and baby-changing facilities are available on every level of the arena.
Yes, we offer designated POD bays and can accommodate special seating requests where possible.
Some signage includes braille, and full implementation of tactile flooring, braille signage, and hearing loops is currently being developed for next season.
Sign language interpreters are not yet available, but we are working towards offering this service in the future.
Yes, we proudly support the Sunflower Scheme.
Our Hospitality Suites are private, elegantly designed spaces that offer premium amenities and panoramic views. Tailored for hosting clients, celebrating special occasions, or enjoying memorable moments with family and friends, these suites provide a luxurious and personalized experience.
Our Hospitality Suites come in a variety of sizes, comfortably seating between 19 to 45 guests, making them ideal for intimate gatherings or larger events.
Customizations are available through long-term annual agreements or sponsorship deals. For more details on personalizing your suite, please contact us at hitmzd@coca-cola-arena.com.
Hospitality Suites are leased on a long-term basis. For more information, please contact us at hitmzd@coca-cola-arena.com
You can register your interest by filling out the form on the "Hospitality Suite" page on our website https://about.coca-cola-arena.com/Hospitality-Suite
For partnership inquiries, please contact us at hitmzd@coca-cola-arena.com.
As a partner, you'll enjoy numerous benefits, including:
- High-profile brand exposure at world-class events
- Exclusive hospitality experiences for your guests
- Unique branding and activation opportunities within the arena
- Access to a diverse, engaged audience, both local and international
Partnerships are typically long-term. For more details, please contact us at hitmzd@coca-cola-arena.com.
For sponsorship opportunities, please send your proposal to info@coca-cola-arena.com.
Yes, Coca-Cola Arena is available for corporate events. For detailed packages and availability, please contact us at Rhyn at RMcCutcheon@coca-cola-arena.com.
Yes, Coca-Cola Arena is available for weddings and other private events. For inquiries, please contact us at RMcCutcheon@coca-cola-arena.com.
We offer flexible event configurations that can be tailored to your needs. This capacity can vary widely depending on the type and setup of the event. For more information on availability, please contact Rhyn at RMcCutcheon@coca-cola-arena.com.
Yes, we provide in-house catering services and cutting-edge audio-visual equipment to ensure your corporate event runs smoothly and successfully.
To inquire about booking the arena for your event, please contact our events team at info@coca-cola-arena.com. They will assist you with availability, pricing, and other event-related details.
Yes! If you'd like to request a tour, please email us at info@coca-cola-arena.com.
We'd love to hear from you! Visit our LinkedIn page https://www.linkedin.com/company/cocacolaarena/ to check out current job openings and submit your CV. If there's a match, our team will be in touch. Best of luck!
We appreciate your enthusiasm! While we don't currently offer volunteer opportunities, keep an eye on our LinkedIn page https://www.linkedin.com/company/cocacolaarena/ for any future announcements.