ACCESSIBILITY
Coca-Cola Arena is a world-class entertainment venue recognised for its strong commitment to accessibility and inclusion. Designed to accommodate everyone, the arena ensures a welcoming environment for all guests, including People of Determination (PODs) with physical, sensory, or hidden disabilities. The venue offers a range of accessibility services and features to support with planning and event day activities. Designated accessible seating is available throughout the arena, with space for companions to sit alongside, ensuring an inclusive and shared experience. Accessibility is at the heart of the arena's mission. The arena ensures that all guests, regardless of ability, can enjoy safe, inclusive, and memorable live entertainment experiences.
Hidden Disabilities Sunflower
In a significant step towards inclusivity, Coca-Cola Arena, the premier live events venue in Dubai, proudly became the first arena in the region to join Hidden Disabilities Sunflower. This landmark move highlights Coca-Cola Arena's commitment to creating an accessible and welcoming environment for all visitors, regardless of their personal challenges.
Hidden Disabilities Sunflower is an initiative designed to support individuals who have non-visible disabilities. This includes a wide range of conditions such as autism, chronic pain, mental health issues, and other disabilities that are not immediately apparent. Coca-Cola Arena's decision to adopt this program is a reflection of its dedication to enhancing the guest experience for everyone.
As a leading entertainment and sports hub in the GCC, the arena is known for
hosting a diverse range of events from international concerts and sports events to
family shows and corporate gatherings. By joining Hidden Disabilities Sunflower
global network, Coca-Cola Arena is setting a new standard for inclusivity in the
region's live events sector.
IBCCES Certified Autism Center
The International Board of Credentialing and Continuing Education Standards (IBCCES) proudly announces that Coca-Cola Arena has earned the Certified Autism Center™ (CAC) designation. This milestone reinforces Coca-Cola Arena's commitment to making live entertainment more accessible for all audiences, including autistic individuals and those with sensory sensitivities.
Through this initiative, Coca-Cola Arena staff underwent specialized training to better understand and accommodate autistic guests. The certification also includes an onsite review of facilities, ensuring that sensory guides, pre-visit planning resources, and other accessibility tools are in place to provide guests with an enhanced and supportive experience.
As Dubai continues its journey to become a Certified Autism Destination™, Coca-Cola Arena stands as a leading example of how entertainment hubs can evolve to be more inclusive, helping families and individuals of all abilities feel confident and welcome when attending live events.
FREQUENTLY ASKED QUESTIONS
Guests with a valid POD card can book accessible tickets by contacting our Box Office team at boxoffice@coca-cola-arena.com.
If you don't have a UAE POD card, please email supporting documentation from your home country to boxoffice@coca-cola-arena.com, and our Box Office team will be happy to assist you with your booking.
Yes, Coca-Cola Arena offers designated wheelchair seating and accessible facilities throughout the venue. If you require any assistance, please contact our team in advance and we'll be happy to help.
While the standing area is not wheelchair accessible, we do offer dedicated wheelchair spaces on Level 1 and Level 4. If you need any help with ticket changes, don't hesitate to contact boxoffice@coca-cola-arena.com.
Yes. Guests with a valid UAE or international POD card can access priority queues at the Plaza and Box Office.
Yes, designated accessible parking spaces are available for POD guests.
Yes. Please email boxoffice@coca-cola-arena.com before your visit or speak to a parking marshal when you arrive, and a member of our team will be happy to assist you.
Accessibility improvements to our Box Office booths are currently underway and are expected to be available next year.
Yes, POD guests are welcome to attend events independently. However, if their Sanad card indicates that a companion is required, the guest must sign a Companion Waiver Form should they wish to attend without an accompanying companion.
Yes, accessible food and beverage outlets are available throughout the Arena, including on Levels 1 and 4.
Yes. A silent room is available near Door 4 during family and children's shows. For all other events, the medical room on the ground floor can be used as a quiet space if required.
Only certified service dogs assisting guests who are visually impaired are permitted inside the Arena. Please ensure your service dog has valid certification confirming its training. If possible, we recommend contacting info@coca-cola-arena.com before your visit.
Yes, qualified medical staff are on-site throughout every event.
In the event of an emergency, trained Event Correspondents are available to assist guests. The venue is also equipped with flashing emergency lights to support visual alerts.
Our team is trained to assist wheelchair users during an emergency. Emergency evacuation chairs are also available throughout the venue where required.
Yes, accessible toilets and baby changing facilities are available on every level of the Arena.
Yes, designated POD seating is available, and we will do our best to accommodate specific seating requests where possible.
Some signage throughout the Arena includes braille. We are also working towards introducing tactile flooring, additional braille signage, and hearing loop technology as part of ongoing accessibility improvements.
Sign language interpreters are not currently available. However, we are working towards offering this service in the future.
Yes, Coca-Cola Arena proudly supports the Sunflower Scheme.
Coca-Cola Arena features dynamic LED lighting across the façade and interior spaces. Guests may experience bright visuals, moving content, and flashing lights during their visit.
Some events may include strobe lighting, pyrotechnics, smoke effects, or other special effects. Details on event-specific effects are available on each event page on our website. Guests can also speak to a member of the Arena team for assistance during their visit.
Events at the Arena are designed to create an immersive live entertainment experience and may involve high sound levels, including amplified audio and strong bass.
Guests who are sensitive to noise are encouraged to bring their own ear protection or headphones.
Yes, noise-cancelling headphones are available for guests upon request. Please visit Main Reception or speak to a member of the Arena team for assistance. Headphones must be returned before leaving the venue.
Some areas of Coca-Cola Arena, including the Arena bowl, seating areas, concessions, and Plaza, can become busy during events, particularly during entry, intermissions, and exit times. Guests may experience large crowds and close proximity to other guests.
For the safety and security of all guests, all visitors are required to complete security screening before entering the Arena. This may include walking through a metal detector and, if required, additional screening using a handheld security wand.
Backpacks are not permitted inside Coca-Cola Arena. Small bags within the permitted size of 30cm x 30cm x 15cm are allowed for seated guests and will be subject to security checks upon entry.
Sensory packs are not currently available at Coca-Cola Arena. We are working towards introducing sensory packs in the future.